We regret to share that due to the COVID-19 outbreak, H.M.S Pinafore has been cancelled
Due to the University of Michigan's precautions around the COVID-19, the performance of the University of Michigan Gilbert & Sullivan Society's H.M.S. Pinafore has been cancelled.
You will be issued a full refund by way of your original payment method. (If you paid with a credit card you'll be refunded with credit card.)
In the midst of this challenging time, we ask that you kindly consider donating to support our mission of bringing together students and community members for fully staged productions of Gilbert & Sullivan operettas. Donations can be made at umgass.org/fumgass. We greatly appreciate your support and look forward to bringing you musical comedy in the future. Next year, we plan to restage H.M.S. Pinafore in spring 2021 following our fall production of Ruddigore.
For ticket questions, please contact MUTO at 734-763-8587 or firstname.lastname@example.org.
When will I receive my refund from H.M.S Pinafore?
MUTO is issuing refunds in full as fast as they can process them. Due to the large volume of cancellations with COVID-19, it may take 5 - 7 days.
When do tickets go on sale?
Ticket pre-sales for FUMGASS Members begin Monday, February 24th. Sales to the general public begin Monday, March 9th at noon.
I am a FUMGASS Member. How do I get my ticket priority and comp tickets?
To buy tickets, visit rebrand.ly/pinaforeweb, call (734) 763-8587, or visit the Michigan Union Ticket Office (MUTO) in person on the ground level of the Michigan Union (530 South State Street) . You will need to provide codes from the postcards you received from us. If you have misplaced your postcard, please contact David Goldberg (email@example.com).
I'm a new FUMGASS member/I recently changed my sponsorship level. How do I get my comp ticket code?
You will need to contact FUMGASS, as they maintain and update the list of members entitled to complimentary tickets. Currently, the "Keeper of the Rolls" is David Goldberg, who can be reached at firstname.lastname@example.org.
Where can I enter my code?
First enter it at "Enter Access Code" if purchasing before general sales being on March 9th to start the ticket checkout process. If you are reserving your complimentary tickets as a donor, you will need to enter your code a second time in the "Promotional Code" box after you select your seats. Complimentary tickets must be "purchased" online in a separate transaction than paid tickets. The Michigan Union Ticket Office can handle paid and complimentary transactions at the same time by phone at (734) 763-8587 or in person at their ticket counter on the ground level of the Michigan Union. We recommend you purchase orders with both complimentary and paid tickets via phone or in person as it will be easier for you and also reduce the amount of service fees paid on purchased tickets.
I'm having issues getting my complimentary tickets as a FUMGASS member. What should I do?
The most common error is that with our new ticketing vendor, MUTO, complimentary tickets must be "purchased" online in a separate transaction than paid tickets. If you do each transaction online separately it should work. Alternatively, the Michigan Union Ticket Office can handle paid and complimentary transactions at the same time by phone at (734) 763-8587 or in person at their ticket counter on the ground level of the Michigan Union. We recommend you purchase orders with both complimentary and paid tickets via phone or in person as it will be easier for you and also reduce the amount of service fees paid on purchased tickets. If you are having any issues during the ticket purchase process, you can contact MUTO directly by phone at (734) 763-8587 or by email at email@example.com.
Is there a discount for groups?
Yes! We have a 10% discount for groups of 10 or more. The discount code is "PINAFOREGROUP" and should be entered when you begin your ticket order. You can then purchase any mix of regular, senior, or student tickets at 10% discount.
Is handicap-accessible seating available at Mendelssohn Theatre?
Yes! The seats are listed as “Wheelchair Accessible” on the seating chart. They are located in the last row of the main floor of the theater. When you arrive at the theater, ushers will be available to guide you to the handicapped seating.
What does row "MAIZE D" or "BLUE P" or "BLUE W" mean?
The first letter string stands for what section of the theater the seat is in: MAIZE for the premier seats, BLUE for all other seats. Seats in BLUE W are Wheelchair Accessible (located at the rear of the main floor). The second letter indicates a row within that section: MAIZE B is row B of the MAIZE Section, BLUE P is in row P of the Blue Section. For help in determining your seat, please refer to the seating chart.
Can I have tickets mailed to me? Is there a Will Call?
When you check out through the Michigan Union Ticket Office, you will be given the choice between Mailed tickets ($1 extra cost), Print at Home tickets, Mobile Phone, or Will Call.
If your confirmation email says "Will Call," you can pick up your tickets during MUTO's business hours at their ticket counter in the Michigan Union or pick up your tickets at the venue right before the show, but you may wait in line at the door. It is advised that you arrive at least a half hour before each event. Please note, Will Call tickets may become unavailable at MUTO after a certain time, in order for the tickets to be transported to the respective venue at which the event is being held. This typically happens around 3 p.m. on the day of the show for weekday events, and as early as Thursday or Friday for weekend shows.
Can I buy tickets at the door? Will there still be a service fee?
Tickets will be available at the door. Credit card transactions at the door may have some fees associated with processing the card, but will be significantly less than online transactions placed in advance, cash sales will have no fee.
What's the deal with this Michigan Union Ticket Office thing? What are the service charge fees for?
The Michigan Union Ticket Office (MUTO) is the standard ticket service used by other student organizations (such as MUSKET) and local Ann Arbor favorites (such as the Ark). UMGASS has switched to using them due to their improved customer service compared to our old vendor and their expertise at running Lydia Mendelssohn's box office. While we expect anything new may have a few bumps along the road during the transition, our goal is to have an overall smoother and easier ticketing buying and pickup experience for you. MUTO also offers an in person counter at the ground level of the Michigan Union where you can purchase tickets, pick up Will Call prior to the day of the show, and ask any questions you may have.
A service charge is an additional fee placed on the price of a ticket purchased in advance of a show. The revenue generated by the face value of each ticket sold is distributed between the artist, concert promoters, production company and venue. So, in order to continue providing service, the box office must apply a service charge to the ticket price to help pay box office operating costs. MUTO sets its service charges below competing ticket brokers to ensure we are offering students and the Ann Arbor community a competitive price. MUTO offers three different fee structures based on convenience (from least to most expensive): counter, phone, and online. The only way to avoid service fees is to purchase tickets at the door on the day of the show.
I still have more questions. Who can I contact for additional help?
If you have questions with the ticket ordering process, we recommend you first contact the Michigan Union Ticket Office (MUTO). Their phone number is (734) 763-8587 and their email is firstname.lastname@example.org.
If you have questions outside of the ticket ordering process, you can contact UMGASS directly with any additional questions you may have about the show or our society.. Our phone number is 734-647- 8436 and our e-mail is . You are welcome to leave a voicemail at any time and a representative from the Executive Board will return your call as soon as possible.